Returns & Exchanges
At Urge Pret, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 14 days of delivery.
Initiate Your Request
Log in to our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Ensure the items are in their original, unworn condition with all tags attached, and place them securely in the original packaging.
Ship the Item
Affix the prepaid shipping label provided in your portal and drop off the package at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing